About Betsy
Book Betsy
Professional Development
Keynotes and Workshops
Community Manager
Florida CAM School
Q and A
Links
The Library
Churches
Testimonials
Educational Materials & Products
Join Our Mailing List
Contact Us
Home

 

Betsy Barbieux ~ Image Inside and Out
Betsy Barbieux ~ Image Inside and Out Betsy Barbieux ~ Image Inside and Out
Programs and Services

Creating a Polished Customer Service Team
UNDERSTANDING YOUR LEADERSHIP STYLE

Leadership is more than getting your staff to cross a river or survive together in the woods for the weekend. Leadership with lasting RESULTS involves understanding the way you and your staff:

  • See each other,
  • Prioritize and make decisions,
  • Relate to others, and
  • Plan for possible areas of conflict.

Each leadership workshop includes:

  • Individual assessments of communication and behavioral styles
  • Overview of each communication style and the characteristics of each
  • The strengths of each style
  • The benefits of each style to your company
  • The priorities in decision making of each style

Your workshop can be customized to your organization by using any of the following modules:

  • Identifying your customer's basic fear
  • Anticipating the stress reaction of your customer
  • Analysis of potential conflict areas; conflict management
  • Stopping the "killer" statements and making motivating statements
  • What your customer needs to make them happy
  • Dealing with specific difficult situations (round table discussion)
  • Stress factors and how to minimize them


You WILL want to add this small group experience to your in-service training.

Image Inside & Out will customize its consulting to the needs of your company. Call for a quote or visit our web site.

 


[The Polished Woman | The Polished Communicator | Creating A Polished Team ]
[ The Polished Customer Service Team | The Polished Executive ]



[ About Betsy | Book Betsy | Professional Development | Keynotes & Workshops ]
[ Community Manager | Q & A | Links | The Library | Churches | Testimonials ]
[ Educational Materials | Join Our Mailing List | Contact Us | Home ]


Image Inside & Out
2501 West Main Street # 108, Leesburg, FL 34748
352-728-5075   

Visit My Blog